At Lift & Lounge Sales Store, we’re committed to delivering your performance-driven activewear as efficiently as your workout delivers results. Our shipping and returns policies are designed with the same precision as our moisture-wicking fabrics – smooth, reliable, and focused on your satisfaction.
Shipping Information
Order Processing
We hustle as hard as you do in the gym – all orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options
We offer two shipping methods to get your gear to you:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Tracking included
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.
Our Return Promise
We stand behind our gear just like you stand strong in your workouts. If your activewear doesn’t meet your expectations, our returns process is as smooth as our compression fabrics.
Return & Exchange Policy
- Returns and exchanges accepted within 15 days of receiving your order
- Items must be unworn, unwashed, and in original condition with all tags attached
- Proof of purchase required
- Original shipping fees are non-refundable
- Return shipping is the customer’s responsibility
Important Hygiene Notice: For health and safety reasons, we cannot accept returns on leggings and shorts unless they arrive defective or damaged. These items must have original tags attached and be in unworn condition.
How to Initiate a Return or Exchange
Follow these steps tighter than our compression wear:
- Contact Us: Email [email protected] within 15 days of delivery with your order number and reason for return
- Wait for Approval: Our team will respond faster than your rest periods (under 24 hours) with return instructions
- Package Your Items: Include all original tags and packaging
- Ship It Back: Send to our Portsmouth HQ using a trackable service (return shipping is your responsibility):
Lift & Lounge Sales Store
47 Palmerston Rd
Portsmouth, GB PO4R 7MW
Refund Process
Once we receive and inspect your return:
- Timing: Refunds processed within 3-5 business days
- Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- International Refunds: May take additional time to appear in your account
Exchange Process
Want a different size or color? No problem – exchanges are as easy as switching between sets:
- Follow the standard return process above
- Clearly state your desired exchange item in your email
- We’ll ship your new item once we receive the return
- You’ll be responsible for any price differences in exchanged items
Damaged or Defective Items
If your gear arrives with manufacturing defects (rare as an unbroken squat record):
- Contact us immediately at [email protected]
- Include photos of the damage/defect
- We’ll cover return shipping and send a replacement ASAP
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Lift & Lounge Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Items to return/exchange:
– [Product Name] in [Size/Color]
– [Reason for return/exchange]
For exchanges: I would like to exchange for [Product Name] in [Size/Color].
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Final Reps
We want you to love your Lift & Lounge gear as much as we love designing it. If you have any questions about our shipping or returns policy, contact us at [email protected] – we’re here to help you stay comfortable and confident in your activewear.
Note: This policy may be updated periodically. The version on our website at the time of your return request will apply.